1. Are you in tune enough with your followers to know what they’re experiencing – imminent victory or danger?
2. Do you consciously adapt your leadership style accordingly?
3. How can you do a better job at leading from the right position (from behind or from the front line)?

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Picture: www.modernservantleader.com

Have you ever read different approaches to get a given result and gotten confused – different steps,  different order…sometimes even contradictory? Think of – recipes, diets, workouts…planning, strategy…and goals.

Over the last few years I’ve spent quite a bit of time studying and thinking about how to clarify mission & vision and set goals accordingly. There are so many approaches and opinions and, to be honest, I’m not sure there is a “perfect one” (even the ones I’ve proposed).

However, given the “goal setting season” (…new year’s resolutions, objective setting, etc.) what I’ve tried to do in this post is zoom out and distill for you the resounding themes most good approaches have in common (I love distillations since they save a lot of time looking at various sources).

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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.”  Peter Drucker

1. What quality do you deliver to your customer?
2. Is your customer willing to pay for it? Why, or why not?
3. How can you increase quality from the customers perspective?